Shipping & Returns
Shipping Policy
ALL orders shipping within USA and Puerto Rico are shipped using USPS Priority Mail services.
ALL orders shipments within USA shipping to a residential address will have a signature required upon delivery (this cannot be changed) If you do not wish to have a signature upon delivery please provide a business shipping address.
​
We may ship to Hawaii and Alaska using USPS Priority Mail.
​
At the moment we dont ship international.
​
* Please note: Customer are subject to pay any border and custom fees that are related to the package.
​
​
PLEASE DOUBLE CHECK SHIPPING ADDRESSES at the time of checkout. Any change in address after an order is submitted will have an address correction fee applied Any change in shipping address once package has shipped will have an address correction fee applied (Domestic shipments only and the cost is $20.00 if the USPS accept to correct the address, we are NOT responsible for any wrong address or old address that buyer use in the checkout, is buyers responsability to fix a issue with address with USPS postal office not with us.
Liquor and Food Return Policy
wicca wholesale will not accept any return for Liquor, Food, Gasolina Pouchs or Palo Ready Pouchs.
Return & Exchange Policy
All items missing/ damaged or does not match the description online at the time of receipt should be reported to wicca-wholesale.com within 3 DAYS OF RECEIPT. No refunds will be made if claim exceeds 5 Days after date of delivery. Please do not discard any damaged goods unless notified from one of our employees. You may be asked to email a picture of the goods in question. You may be asked to return the products with ORIGINAL PACKAGING. Any and/or all products returned without the original packaging will have a 15% restocking fee applied prior to refund.
Wicca Wholesale are not responsible for all the shipping charges on refusal to accept the shipment or any order that not delivery for wrong address or buyer never pickup package in the postal office, buyer ill only receive refund for the merchandise total not the shipping charges as we ship.
No merchandise will be accepted for a return/ refund without prior authorization from our company.
If you have received any items wrongfully/ mistakenly please contact us .
-
When losses involve damaged or missing cartons, please contact the delivery carrier for instructions on filing claim first.
-
Then please notify us as soon as possible.
-
Missing items should be reported within 3 days of receipt of goods to wicca-wholesale.com.
-
No merchandise will be accepted for return without prior authorization. Starting 2018 a 15% restocking fees will be applied on the returns for items customers do not wish to keep any longer or accidentally order. All merchandize return shipping will be covered by customers end. All wrongfully / non purchased items received by customer will be charged in full amount until items are returned back. Refunds will be applied back to customers account. Please contact us for more details on returning the products which were mistakenly sent.
Contact for all claims, missing, or returns.
